At Nivara, we want you to be completely satisfied with your purchase.

In accordance with current Spanish legislation, you have a period of 14 calendar days from the receipt of your order to exercise your right of withdrawal, without needing to provide any justification.

For a return to be accepted:

• The product must be in perfect condition.
  
• It must not have been used beyond what is necessary to verify its nature and functionality.
  
• It must be returned, whenever possible, in its original packaging.
  
• Proof of purchase will be required.

Once the product is received and its condition verified, we will proceed with the refund using the same payment method used for the purchase, within a maximum of 14 calendar days.

Unless the product is defective or there is an error on our part, the shipping costs for the return will be borne by the customer.

To request a return, you can contact us through the contact form or by email.

All products purchased from Nivara come with a legal conformity guarantee of 3 years, in accordance with current Spanish regulations.

In case of non-conformity of the product, the customer may choose between:

• Repair
• Replacement
• Price reduction
• Contract termination

The warranty covers manufacturing or conformity defects and does not include:

• Damage resulting from improper use.
• Normal wear and tear from use.
• Improper handling of the product.

To process any warranty claim, it will be necessary to provide the order number and a detailed description of the problem.

At Nivara, we take the security of your data very seriously.

Our store uses SSL (Secure Socket Layer) encryption protocol, which ensures that all information is transmitted securely and encrypted.

We work with secure payment gateways that comply with European PSD2 regulations and current security standards.

In no case do we store your complete card details on our servers.

You can make your purchase with complete peace of mind.

We ship throughout Spain.

Estimated delivery times are:

• Peninsular Spain: between 2 and 5 business days.
  
• Balearic and Canary Islands: between 3 and 7 business days.

Orders are prepared on business days. During special campaigns, sales periods, or holidays, delivery times may be slightly extended.

Once your order has been shipped, you will receive an email with tracking information.

If a product is temporarily out of stock, you can request to be notified when it becomes available again.

Simply enter your email address in the corresponding option on the product page, and you will receive an automatic notification when it is back in stock.

Please note that this notification does not reserve the product.